FAQ
Is it safe to order on MyJewelleryStory.com.au?
We use 128bit SSL Certificate to protect against the loss, misuse or alteration of your information. We will never disclose your personal information to any third parties, so you can rest assured that your information is safe with us.
Do you have a physical store?
We're an online store only and we ship directly from our warehouse, so we don't have a bricks-and-mortar store for visitors. For all enquiries, please contact [email protected] and our team will be more than happy to assist.
What is your jewellery made of?
“My Jewellery Story” fashion jewellery is created with gold/rhodium/rose-gold plated base metal using top-quality Swarovski® crystal stones or AAA Cubic Zirconia. All our jewellery is nickel free and hypoallergenic.
How do I find out my ring size?
You can use a ruler to measure diameter (directly across the inside) of any existing ring you own that fits comfortably, and find your size in millimetres. If the ring you purchase is the incorrect size, you are more than welcome to use the ring sizer included with every order to measure your correct ring size for an exchange, free of charge.
Most of our rings are available in the sizes as follows:
- 16.5mm / US Size 6 / L 1/2
- 17mm / US Size 6.5 / M 1/2
- 17.5mm / US Size 7 / N 1/2
- 18mm / US Size 7.5 / O 1/2
- 18.5mm / US Size 8 / P 1/2
How do I know my order been successfully placed?
Once you place your order, an order confirmation email will be shortly sent to your registered email address. If you can’t find it, please check if it has been filtered to your junk mail folder.
Can I amend my order?
We ship our orders promptly, but if you wish to make any changes to your order placed before 2pm, please email our friendly Customer Care member Abby, at [email protected], as soon as possible so she can assist you.
My order is a gift, can you exclude the invoice from the recipient?
We can certainly exclude the invoice from your order; Just send us a message at [email protected] to let us know, and if you would like to include a personalised gift message as well!